McKenna Orthodontics | Windsor Locks Office

Craig Schacher

Posted on Jul 25, 2018

ormsby ammah

Great experience. The staff were professional and caring. The doctors were professional, knowledgeable and resourceful. This is a great dental practice to purchase all your specialist dental care and services.

Posted on Jul 1, 2018

Antoinette Gabriel

Posted on Jun 25, 2018

Honest Reviewer

BEWARE OF HOW MCKENNA/LASHGARI CHARGES YOU!!
And beware of GALE! Please read this review so you don’t go through what I did.
Make sure you get a clear understanding of how you will be charged BEFORE you book an appointment!!!
Called this office to get an idea of how much money my adjustment would cost. Receptionist said ZERO charge for doctor to evaluate. Booked an appointment & just expected their opinion & price estimate before any charge. (Beware they do run behind). In no way did MCKENNA/LASHGARI or ANY of his staff inform me they would be charging me. He adjusted 2 wires in 23 minutes (I watched the clock in front of me) & charged me $100. Literally slightly adjusted 2 wires in 2 minutes & talked the rest of the time. I was shocked. He never stopped & mentioned he would have to charge me. I paid & thought about it for a few days. I felt I was over charged & had to call the office to discuss. One receptionist was incredibly nice & really understood where I was coming from. She even admitted that it was a lot of money & unfair he surprised me with a large bill. She said a book keeper or manger would call me back. A female manager called me back with an terrible attitude (Gale) & said MCKENNA/LASHGARI would give me a refund but it would "probably take a month for a check to get to me". I didn't argue with her. I was disgusted at her tone & attitude. She told me it was going to take a MONTH to get a refund. She acted like I was wrong for speaking up for a $100 charge for 23 minutes of MCKENNA/LASHGARI time!! She never once apologized that the office failed to tell me about their prices etc. I would have never booked an appointment if I knew of their prices. Especially when I had 20 other orthodontists around me I could have used instead. How she had the balls to think I was in the wrong is disgusting. I feel terrible for any other person they pulled this with. BEWARE of their surprise charges even if you ask for a quote. MCKENNA/LASHGARI should have stopped after evaluating me & said, "I charge for these types of adjustments etc. are you good with that?"
FYI, if MCKENNA/LASHGARI charged me $100 for about 30 minutes of their time, that means he makes $200 an hour. Must be nice to make that kind of money off of the poor suckers who don't speak up like me.
UPDATE: I called & spoke to Gale about my refund because I never received one. She immediately started screaming at me. She said she & the orthodontist saw this review. She also stated that if I REMOVED THIS REVIEW THEY WOULD GIVE ME A HIGHER REFUND. (Didn’t think this office visit could get any worse but it did) She wouldn’t even let me speak. She even admitted she was reprimanded by the orthodontist for not giving me an accurate quote. When I finally could speak I told her to keep the refund and I would not be removing my review because it was the truth.
I wonder if Dr. McKenna is still making $200 an hour off of hard working people? Hope the $20 was worth the honest 1 star review. I also hope you have removed some of the unbalanced staff from your office. Since this experience I have warned every client, friend, family, & acquaintance to avoid this office. Highly recommend Suffield orthodontics.

Posted on May 2, 2018

Cheryl Gustafson

Did a beautiful job on my teeth from beginning to end. Every single person in this office gave great attention to my care and always squeezed me in when I had questions or concerns. I couldn’t be happier and I highly recommend this orthodontist.

Posted on Mar 2, 2018