Walter acts as your 24/7 digital receptionist and helps practices that are short-staffed because of the COVID-19 crisis.
Meet Walter - He’ll handle much more than just live chat…
Stay connected while your office is temporarily closed. Walter is your 24/7 digital receptionist
Your staff have their hands full. Most existing and new patients have very similar questions, which is why we’ve created Walter. Through website chat on your website, Walter is trained to update patients on the status of your office with COVID-19 and he can also qualify and screen patients, answer common questions, and help you generate more leads.
Easily jump into the conversation
The biggest challenge with chat is that it's not flexible. Now you don't have to choose between live chat agents and robots. When Walter engages in a chat with a website visitor, you and/or your staff get notified and can either jump into the conversation and Instant Message the patient from a centralized dashboard. Alternatively, you can just let Walter handle the communication.
Text enable your office phone line for virtual consultations
As the COVID-19 Pandemic continues to unfold, many patients are resorting to instant messaging and text messages as their primary way to communicate. Our team can "text enable" your existing office phone number or provide you with a unique textable number so you can communicate with your patients via SMS or have DIY virtual consultations.
Automatically send a text message to patients that can't get through
Whether you have limited staff during COVID-19 or your staff are busy on the phone rescheduling appointments, you never want to miss an opportunity to get a new patient. If you miss a phone call, Walter can automatically send a text to the caller so that you never miss an opportunity to engage with patients. This feature is coming soon.
Walter is designed for dental and orthodontics practices. He's getting smarter one chat at a time!
Most chatbots are designed for the average small business and does not have an understanding of the dental space. Walter is powered by state of the art artificial intelligence and machine learning, which means that he learns as he engages in conversations. He’s also been programmed specifically for dental and medical practices so don’t have to spend months "training" him.
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Connect the Doc will help your practice establish a professional online presence, dominate search results, get more reviews and grow your practice by attracting more patients.