City Square Dental Center

Eva Carius

I’ve been going to City Square Dental Centre for over 10 years now. My hygienist is brilliant! Hygiene at the dentist is never fun, but Brenda makes it as gentle as possible. ( I should floss more but that’s my problem!). My dentist Dr Muise is also very clear and straightforward and I’ve always felt safe in her hands. Even for root canals! The place itself is clean and bright and welcoming. I’ll be back!

Posted on Jan 16, 2025

Gregory Knobloch

Always great care and advice. Friendly staff. My teeth feel great after cleaning.

Posted on Jan 12, 2025

KIM JANNA

My wife and I both started to come to CITY SQUARE DENTAL at the same time. In my first visit, I was asked to fill out some paperwork and by the time the dentist was ready for me I wasn't quite done with the paperwork, so I brought it with me into the room where I was under the impression I needed to finish filling it out with my insurance information before the dentist saw me. When Dr Shum came in, the assistant and I were still talking about the paperwork and somehow he chimed in and told me "don't ask me about that kind of stuff I wouldn't know anything about it" .. um ohkay … Mr. important dentist we get it, but I wasn't asking 😅. After my exam I was told that I had a couple of cavities (Which hadn't happened for me in Years) & in my disappointment in myself I said "what? TWO cavities… Oh no…" Dr Shum Made the assumption that I was concerned about the cost of getting them fixed… & quickly told me something to the extent of, we don't have to do them all at once if you can't afford it... Which… OK I get it maybe I don't look like I have a lot of money but not really something you want to be saying to a client especially when my concern was more deep disappointment in breaking my no cavity streak and had zero to do with money. I left there thinking, OK, these things happen. I went in a couple of months later (last week) to get my cavities fixed and that went fine, he told me when I was there that if there was any issues, if I still experienced pain after a week to call in and they would make any corrections for free. . I felt discomfort in my teeth for the first couple of days,which I know is normal, but after that when it persisted, I called in to book an appointment and a couple of days before my Appointment the upper left side of my mouth was throbbing, no Temperature sensitivity but pain when I bit down or chewed. When he was looking at my mouth today he asked me where the discomfort was, I could clearly feel when I bit down that there was a nervy sensation. He informed me that where I seem to be feeling pain is not where he did the procedure last week… That's fine, I don't know anything about dentistry but I DO know that I wasn't experiencing pain AT ALL before the procedure and I came in because of newly experienced pain so I can only conclude that this pain was related to the procedure ? At the end, after "fixing" the area that was uncomfortable I was charged and used up more of my insurance for something that I was told would be free (I want to say at this point that it's really not about the money because I have insurance it's about the principal, why tell me it would be free If it's not) (And it's not like I came in today to abuse the system and get that freeby 😅 I've literally been chewing on the right side of my mouth for a week because it's painful to do it otherwise Sidenote when my wife went in he almost extracted the wrong tooth and she had to tap his hand to remind him that he was on the wrong side of her mouth Needless to say I will not be going back there, I find Doctor Shum To be full of himself and today kind left me feeling like what's going on with my teeth isn't normal and that I shouldn't be feeling pain there, so now I'm not even sure if this correction is going to work and I'm scrambling to find another dentist too look and tell me if everything is OK I do have to say that the people at the front desk are absolutely brilliant, friendly, and so are the other people that did my initial exams! Great staff ...just a bit of a "full of himself" dentist.

Posted on Jan 12, 2025

Chris Payne

Amazing and very friendly staff from the desk, to the hygienists to the dentist's themselves. Was my first time back to a dentist in many years. They took time to explain everything they were going to do and what they thought would need to be done in the future. Answered any questions/concerns I had. I'm very Happy I chose this Dental Clinic and would recommend to anyone. Also, I called for my first appointment on Monday. They had me in on the Wednesday. With a follow up the next day and an appointment for a filling next week. Very fast and efficient.

Posted on Jan 8, 2025

Christopher Goodchild

I recently had my first scaling/cleaning appointment at City Square Dental Centre with Selina as my hygienist. She was great! I was very impressed from the moment I walked in till the second I left.

Posted on Jan 6, 2025