Live Chat: Stay Connected Even When Your Dental Office Is Closed

Connect the Doc Icon
The Connect the Doc Team
June 14, 2023
min. read

In dentistry, not much matters more than patient loyalty. Admittedly, it takes a lot of dedication to nudge potential prospects along the sales funnel until they book their first consultation and eventually become regular patients, but it pays off in the long run. Providing quality patient service with a personal or interactive touch from the start can go a long way.

This is where Walter, the chatbot for dentists, comes in. No matter how attentive you’re to the people interested in your services, there comes a time when you have to close your dental offices and go recharge.

The good news is Walter keeps you connected to clients and potential clients. Walter represents the epitome of marketing technology and ensures your site visitors always receive the support, assistance, and guidance they need, with minimal staff effort.

Meet Walter – The Dental Chatbot With a Friendly and Helpful Attitude

Today, it’s no secret that technological advancements have taken over the world and enriched people’s lives. New technology has also positively impacted dentistry, and only practices with an innovative approach can capitalize on this to boost profitability.

At Connect the Doc, we are proud to present Walter, an innovative website chat tool designed just for dentists. Walters doesn’t log off for the day, take the weekend off, or call in sick when you need him most. Think of Walter as a 24/7 digital receptionist who automatically fields common patient enquiries and captures new patient leads, so you can focus on providing exceptional patient care.

As a savvy dental chatbot, Walter is always willing and ready to engage with visitors to your website. Enjoy all the benefits of a hands-free, round-the-clock connection with prospective patients.

What Does Walter Bring to the Table?

Walter is the Chatbot for dentists from Connect the Doc with a difference. Walter offers services and benefits tailored to meet the needs of your practice. Here’s what you can expect when you get started with Walter today.

24/7 Patient Service

You and your staff don’t have to worry about losing touch with website visitors when you're busy helping patients in the office or when you step out for lunch. Walter is capable of keeping you connected so you can provide 24/7 support.

This works because Walter understands the frequently asked questions your new and existing patients are likely to ask. Since Walter doesn’t need sleep or downtime, he’s always available to provide the assistance your patient needs, which is especially handy outside of normal business hours or when your staff are busy.

We live in a fast-paced world where people prefer to get the help they need without waiting for the clock to strike a certain hour. With Walter covering the front office, you can continue to earn a reputation for providing excellent patient service.

Personalized Services

Nobody likes to deal with a slow-to-respond practice. When patients first land on your site, they want to connect directly with you. Failure to engage with these prospective patients might result in disappointment, and it’s easy for patients to feel like they’re not valued. Interactions with patients seeking dental services can influence patient satisfaction and, by extension, future profitability.

Something as simple as having a live chatbot to greet and welcome visitors to your site can set the stage for positive and fruitful patient interactions. Even if a patient isn’t yet ready to engage with the chatbot, knowing they can access the help and support they need at the click of a button can make a huge difference. With Walter, you can easily create a humanized brand that resonates with prospective patients.

Responsive and Streamlined Communication

Walter is a flexible chatbot that easily integrates with your website to facilitate responsive and streamlined communication between you and your patients. The good news is you’re still in control because Walter will notify you or your staff any time a prospective patient starts chatting so you can jump into the conversation if time permits.

For instance, you have the option to easily jump into the conversation to interact with a patient directly, or you can sit back and let Walter handle basic communication like collecting key contact information. You can also communicate with your patients via instant messaging and text messaging if they can’t reach you by phone.

Walter can automatically send the text, so you’re always responsive to your patient’s needs. This is an upcoming feature from Connect the Doc to ensure you get the most service out of your chatbot.

Continuous Improvement

One of the best things about Walter is that he can learn fast on the job. From the start, you can expect Walter to integrate intuitively with your dental or orthodontic practice because he’s powered by industry-leading AI and machine learning. This gives him a deep understanding of the dental and orthodontic space.

Walter’s programming makes him the ideal patient service digital solution for dental and orthodontic practices.

Enhanced patient Journey

Walter can help you optimize the patient journey in more ways than one. First, with Walter on deck, this decreases interaction times with incoming inquiries. The massive time savings means you and your staff have more time to focus on the patient experience in your office.

Another way that Walter helps you provide a smoother patient journey is by putting people at ease and letting patients know your practice is always available to help. This helps build patient satisfaction and, ultimately, patient loyalty, which is always good for business.

Learn More About Walter – Powered by Connect the Doc

At Connect the Doc, we understand that your patients are your lifeblood. If you invest resources into improving the patient experience and journey, this will positively impact the health of your practice.

Connect the Doc is happy to work behind the scenes to provide the dental marketing services you need to succeed. Our tech-savvy skills mean we can help you automate your processes and streamline your operations more efficiently. If your goal is to interact with prospective patients visiting your website, Walter is one of the best solutions we provide.

Interested in finding out if Walter is a goof fit for your practice? Contact us today to learn more about our chatbot or Request a Demo.

Interested in working with us?

See firsthand how Connect the Doc can fill your pipeline with new patients.

Book a Free Demo